Product-Related FAQs

  1. What should I do if I receive the wrong product?

If you receive a product different from what you ordered, please contact our customer support within 48 hours of delivery. We will arrange a return and send you the correct item as soon as possible.

  1. Can I exchange a product after purchasing it?

Yes, you can exchange a product within 7 days of purchase, provided it is unopened and in its original packaging. Please contact customer support to initiate the exchange process.

  1. What is your refund policy?

Refunds are issued within 14 days of receiving the returned product. The product must be unopened, unused, and in its original packaging. Refunds will be credited back to the original payment method.

  1. What if my order is delivered late?

If your order is delayed, we will notify you with an updated delivery date. If the delay exceeds 7 days, you may request a refund or choose to wait for the product.

  1. What should I do if my order is not delivered?

If your order is not delivered within the estimated time, please contact our support team. We will track the shipment and provide you with an update or issue a refund if necessary.

  1. How do I check product availability?

You can check product availability by visiting the product page on our website. If a product is out of stock, you can sign up for notifications to be informed when it becomes available.

 

Payment-Related FAQs

  1. What should I do if I am charged twice for my order?

If you notice duplicate charges on your account, please contact our customer support immediately. We will investigate and process a refund for the duplicate charge.

  1. Why was my payment declined?

Payments may be declined due to insufficient funds, incorrect payment details, or issues with your bank. Please check your payment information and try again or contact your bank for assistance.

  1. What should I do if the payment link does not work?

If the payment link is not working, try refreshing the page or using a different browser. If the issue persists, contact our customer support for assistance.

  1. Can I change my payment method after placing an order?

Unfortunately, once an order is placed, the payment method cannot be changed. You may cancel the order and place a new one with your preferred payment method.

  1. How do I know if my payment was successful?

After completing the payment, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact customer support.

 

Website-Related FAQs

  1. What should I do if the website is down?

If the website is down, please try accessing it again after some time. You can also contact customer support for updates on when the site will be back online.

  1. How can I reset my password?

To reset your password, click on the " Lost Password" link on the login page. Follow the instructions to receive a password reset link via email.

  1. What if I can't remember my username?

If you don't remember your username, try using your email address to log in. If you are still unable to log in, contact customer support for assistance.

  1. Why is the product not getting added to my cart?

If a product is not added to your cart, it may be out of stock or there could be a temporary issue with the website. Try refreshing the page or contact customer support for help.

  1. What should I do if the product price is incorrect on the website?

If you notice an incorrect price on the website, please contact customer support before placing your order. We will verify the price and make any necessary adjustments.

  1. Why is the website not working properly on my device?

If the website is not functioning properly, try clearing your browser cache or using a different browser or device. If the problem persists, contact our support team.

 

Feedback-Related FAQs

  1. How can I provide feedback on a product?

You can leave a review on the product page after making a purchase. We value your feedback and use it to improve our offerings.

  1. Where can I submit suggestions for new products?

We welcome suggestions! You can submit your ideas through our Contact Us page or email our customer support team directly.

  1. How do you handle customer feedback?

We review all customer feedback and use it to enhance our services and product offerings. Your opinions are important to us!

  1. Can I suggest improvements to the website?

Yes, we appreciate your input! Please send your suggestions to our customer support, and our development team will consider them for future updates.

  1. What if I want to provide feedback on customer service?

You can provide feedback on our customer service by filling out the feedback form on our website or contacting us directly via email or phone. We strive to improve based on your experiences.